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SPECIALIST I, CLINICAL SOLUTIONS - SCI
Remote - Ontario, CanadaAt Sysmex, we provide laboratories in the healthcare market with the tools, service and support they need to meet the challenges of increasing demands and decreasing resources in the clinical diagnostic field. We do this by developing, selling and supporting high quality and reliable laboratory testing equipment. We provide hematology, coagulation and urinalysis analyzers, which we pair with our own middleware system for innovative laboratory solutions. We are committed to using our creativity, experience, automation know-how and scientific knowledge to shape the future of the laboratory.
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities
We currently have a great opportunity for a Specialist I, Clinical Solutions. The Clinical Solutions Specialist I (CSS I) is responsible for ensuring Sysmex customers make the most out of the superior technology we have to offer. You will co-travel with your Applications/Solutions colleagues and rapidly gain knowledge on Sysmex analyzers and their features. As the principal technical resource, you will be responsible for gathering and understanding the customer’s needs and using your superior knowledge of Sysmex product features to adapt middleware and instrumentation to those needs. With enthusiasm and excellent communication skills, the CAS I will train customers on the best use of their purchased solutions.
Essential Duties and Responsibilities:
2. Demonstrate superior communication skills when gathering customer requirements and demonstrate how Sysmex standalone analyzers can meet their needs.
3. Manage basic customer issues and concerns, researching information through colleagues and available resources.
4. Perform proactive customer visits to assess current state of operation, ensuring customer satisfaction and optimization
5. Perform basic middleware builds and check and assist senior CAS on testing and related setups
6. Complete all required checklists, communications, and quality paperwork, making necessary corrections when highlighted by senior CAS.
7. Collaborate with Applications Specialist Manager to outline scheduling and prioritize work.
8. Collaborate in-person with senior CAS in conjunction with Sysmex resources to learn new information and resolve customer issues.
9. Help Sales Team with basic analyzer questions and perform basic presentations to customers.
10. Other duties and projects as may be assigned.
Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.
Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.
Qualifications
Medical lab degree. 1-3 years of experience required.
MLT certification, specialization in Hematology, Urinalysis or Hemostasis - Hemostasis Preferred
Intricate knowledge of Sysmex products.
Proven applications field experience in diagnostics/medical device industry
Proven experience working with Canadian healthcare customers
- English; French is considered a strong asset
- Proficiency and comfort with learning new software
- Strong knowledge of Microsoft Office suite of products including Outlook, Teams, Word Excel and PowerPoint
- Knowledge of basic Microsoft Windows administrative features and settings
- Strong interpersonal skills; persuasive; good oral and written communication skills
- Knowledge of basic network operation and troubleshooting
- Demonstrate maturity, professionalism and tact with customers and Sysmex associates
- Strong ability to collaborate internally and externally
- Demonstrate a strong sense of urgency, can-do attitude and strong desire to achieve goals
This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law.